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Poor communication infuriates residents

Over the weekend, rumours flew around the grid about price rises for land and tier fees. It appeared that Anshe Chung might be in the know, as she raised her tier fees. Other people speculated upon who might have been told and who might not, and why.

Linden Lab had taken the precaution of closing the Land Store over the weekend, and made an announcement on Monday morning on the blog to the effect that as from November 1, land prices would rise from $1250 per island sim to $1650 per island sim, and a steep tier fee rise from $195 per month to $295 per month.

We were informed that 150 sims were left at the old price of $1250 and that these would be sold on a first come, first served basis after 1pm on Wednesday November 1. These would be sold at the old price, with the old tier. The information available with the announcement confirmed that there were no plans to make people with old sims pay the new prices.

Oclee and I needed to buy a sim, and needed to decide whether to go for it at the old price, or revise prices for it. We decided to buy one at the old price, and so Oclee went to the Land Store at 1pm to buy a sim. He placed the order and was feeling pretty pleased with himself, when I noticed a posting to the Linden blog made at 1.12pm.

This explained that due to the fact that the Lindens are listening they have postponed the price rise to November 15, but in the same posting warned that transfers of sims might be subject to the new higher monthly tier fee.

This means that just as we were confirming the purchase of the sim, which we hope to sell on to a client, congratulating ourselves on getting one at the old price, Linden Lab were changing the rules -- in contradiction of their own new FAQ on land prices -- to make it possible that our client will have to pay new monthly fees on a sim on an old class 4 server.

Not only that -- the extension to November 15 means that people who order next week may get a sim on a new class 5 server at the old price, and old monthly fee.

It seems like a shambles. The blog contradicts the FAQ and vice versa. The blog posting was made after the landrush in the Land Store, so people bought without knowing all the facts.

I'm a developer in SL, and a strong supporter of SL, but that won't stop me from saying when I think they get things wrong, and this has all the hallmarks of a company putting out mixed and contradictory messages because they haven't got their changed company policy straight.

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