With the expansion of the Concierge team (which has gone more global with staff overseas) Linden Lab has expanded phone support for Concierge level customers (those who have more than 32,000sqm of land, paying 125USD per month or more).Recently the Concierge team has added Spike, Belinda, Izzy, Kyle and Jay, which adds significantly to their timezone coverage. The Concierge phone lines will now be staffed from 1am SLT (US Pacific) to 6pm SLT, Monday to Friday (though there are hints that we may be seeing expansion of this to 7 day support in the not-too-far-distant future).
1. BUT... there's still no non-tollfree number for people to call outside of the US/UK. I cannot call them from Trinidad and Tobago, and the system doesn't permit VoIP usage (hilarious when you consider Torley and others have been talking this SecondVoice stuff to death).
while (all_international_users != Concierge phone user) DO
{
heckle (Linden Lab, SecondVoice)
};
Posted at 11:49AM on May 8th 2007 by Nobody Fugazi