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What didn't you hear about?

During the recent problems with search, teleportation, assets, payments, inventory, the map, and all of that, there were two things going on. What you heard about, and what you didn't hear about.

This is what you heard about:

We've received reports tonight of search not working properly. It is currently being looked into by our Operations department and should be back up as soon as possible. Thanks for your understanding during this maintenance.

[UPDATE 11:51 PM] It turns out fixing search is going to take more than initially thought, it will probably be down for most of the night. We apologize for the inconvenience and will have a team of crack Operations people patching it up in the morning.

[UPDATE 11:59 AM] Our Operations department is still working on this issue, which has also been reported to have spread to other areas of Second Life's in-world experience. There have been reports of Linden dollar balances not showing, the map not loading fully as it should, and teleports failing. We'll have it back up and running like normal as soon as possible. Thanks.

[UPDATE 2:51 PM] We are aware these problems are still ongoing and are continually working to get it fixed as soon as possible. If you are currently sending support requests on one of the issues below, please refrain until we have fixed the asset issues at hand. Thanks for your patience as we work on the grid. Best! :)

What you didn't hear about:

  • You didn't hear that Linden Lab staff worked around the clock on this issue, even though that is apparently what they did.
  • You didn't hear that they figured out the problem. Well, presumably, because apparently:
  • You didn't hear that they fixed it, or worked around it.
  • You didn't hear what caused it.
  • You didn't hear if it is likely to happen again.

Every last one of which, the community should have known, at least in broad.

The post of Communications Manager is hiring at Linden Lab. It would certainly seem that one is necessary.

Don't even get me started on the password reset. I'm still getting emails about that from people who think I represent Linden Lab.

by Tateru Nino

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