Linden Lab's support portal (which as you've probably heard is provided by a third party vendor) recently was down two consecutive Saturday nights for unspecified (but planned) maintenance.
The support portal is also strongly linked to a bulk password reset recently, information about which Linden Lab is still not talking about, which has apparently left some users unable to restore access to their accounts, and many hesitant to use it at all.
Right now the support portal is down for reasons unknown. Linden Lab is seeking information from the vendor at present to determine cause and restoration time. Until then, it's phone support only, as all email support was closed down when the portal opened, and no inworld support is available.
[UPDATE: After approximately 4 hours of downtime, the support portal is back up, without explanation.]
1. Seems to me that having planned maintenance slots at peak Second Life times is not the best planning. Possibly this third party company mostly serves regular business/workweek companies, and thinks the weekends will be slow?
Posted at 10:14AM on Jun 14th 2007 by cyn vandeverre