I don't remember the first time I heard a massive complaint about inventory loss. (I do know hearing about upgrading Havok came before that though). Maybe it's only been a major issue for two years - I do remember one update that "collected" large parts of inventory of about 1 in 3 residents incorrectly, and more recently we've had the rezzing and losing no-copy items problem.Although the former can still occasionally strike, particularly when "optimitsing inventory" the latter has been largely fixed. There are still issues however, as anyone can tell you. Linden Lab are, fortunately, taking this seriously and instituting a series of measures to hunt down and hopefully eradicate the issue once and for all. This will, inevitably take time, but if you'd like to know more, and/or contribute to the process have a read of the blog or go to office hours with Hamilton Linden on Wednesday at 2pm or add to the inventory loss wiki.
1. Here is a trick in case this happens to you. I can NOT promise it will work every time. I have seen it work for others however. As soon as you notice you have lost major inventory, usually within the 1st 24 hours, download the beta test viewer and log into that. This viewer could be live so be careful what you do. Let your inventory fetch, its going to take a few minutes, you might now notice you have all of your content back. Log out and log back into the current viewer. Chances are you have your stuff back with any luck. I believe the trick to this is to do it asap. If you have done all the normal things like re-logged several times, cleared cache ect. try this.
DoC
Posted at 5:03PM on Oct 12th 2007 by DoC Eldritch