1. So... what happens when LL bills someone double for tier on an island, and instead of just pulling $ from the persons SL account, it also pulls from their bank account, which then has no $ to cover the check to the loan company that holds the title to their car?
Or their mortgage payment?

What will LL say when someone gets their credit rating dinged because LL can't count?
Somehow I don't think that "We're sorry for any inconvenience this may have caused" is going to cut it.

Posted at 2:06PM on Oct 29th 2007 by neural

2. I'll have to. The way the TOS is written (and re-written at convenience) basically says "you have no recourse, deal with it"

And people wonder why I went back to basic and hold private land.

Posted at 4:44PM on Oct 29th 2007 by Kahni Poitier

3. Not the first time. They double billed back in July too, that put my card over. 6 weeks later they finally got back to refunding the US$500 they "stole" from my card.

They *didn't* refund the interest, they *didn't* refund the overlimit fee.

However, what can you do?

Posted at 5:13PM on Oct 29th 2007 by Jayden B

4. isn't it ilegal to do this and not pay the money the made people loose? is the TOS so strong that stuff like this can happen and no punishments are aplied to LL? :/

Posted at 6:18PM on Oct 29th 2007 by TigroSpottystripes Katsu

5. I'd hope there is a law regarding that. Otherwise unethical companies like LL could simply grab a few million dollars when they are in a fix and then blame it on human error.

Posted at 7:26PM on Oct 29th 2007 by neural

6. The best thing you can do is take it up with your bank or credit card provider. Tell them that you did not authorise that extra payment. LL will quickly change their procedures when they've got a few thousand chargebacks.

Posted at 8:09PM on Oct 29th 2007 by skribe